Surjer Hashi Network

Clinic Manager


Surjer Hashi Network (SHN) is a not-for-profit company limited by guarantee. Its mission is to offer high quality, customer-oriented and affordable healthcare services for all Bangladeshis, while its vision is to grow into a sustainable enterprise. Although it primarily aims to serve the underprivileged, SHN is committed to improving the health and welfare of all groups irrespective of their income, gender, and age. With a focus on mother and child healthcare, and family planning, SHN is gradually expanding into general health services. The Company complements government efforts in the areas of TB screening, EPI and Covid-19 vaccination efforts.

  • The Clinic Manager is responsible for SHN clinic operations to including quality of care, financial management and reporting, clinic maintenance, procurement of clinic supplies and drugs, staffing and human resource management, community interaction. This is a contractual role based in different locations around the country.
No. of Vacancies
  • Drives clinic's revenue growth and maintain service quality.
  • Ensure all aspects of clinic services are delivered in a client-centered manner providing the highest quality health care service possible, as directed by the SHN and Government of Bangladesh (GoB) guidelines.
  • Manages all clinic staff including talent management, recruitment, staffing, performance management, staff development and recognition ensuring full compliance with SHN human resource policies.
  • Works with the SHN procurement team to procure drugs, medical supplies, commodities, office equipment, computers and other supplies.
  • Works to ensure that clinic service statistics and financial performance are reported to SHN are accurate and submitted in a timely fashion.
  • Works with Clinical services team to identify new populations to serve as well as identifying and introducing new products and services that will further SHN goal to increase access to health service and products to all Bangladeshis.
  • Develops and implements customer acquisition strategies and ensures that service contact targets are met.
  • Ensures that cost recovery targets are achieved and clinic readiness for existing and future services.
  • Ensures that all administrative activities at the at the clinic level are coordinated with the SHN Regional Office and carried out effectively and efficiently.
  • Liaises with HQ Finance team to prepare a budget for the clinic that will allow a high level of client care.
  • Coordinates with district and division level stakeholders including but not limited to GoB actors as well as private sector entities and NGOs.
  • Works with Community Service Providers (CSPs) to ensure that they are functioning correctly to ensure quality services.
  • Takes the lead in managing, reporting and helping to investigate any adverse events that occur in the clinic.
  • A proven professional track record of integrity, honesty and transparency is essential.
  • Performs other duties as required.
  • Age at least 30 years
  • Experience in private sector clinic management area will be highly preferred.
  • People from sales, marketing and business development background also may apply.
  • Understanding of health care service delivery and its related models in Bangladesh is highly expected.
  • Ability to work independently, make decisions with little or no supervisory input.
  • Have a strong sense of ownership and pro-activeness.
  • Proven track record in stakeholder management (specially GoB, Private & Public Health care administration, local support group etc.)
  • Proven track record of honesty, integrity, and transparency.
  • Knowledge of computer operations, MS Office, internet browsing, MS Teams and cloud-based software like MS SharePoint.
  • Proficient in written and oral communication in English and Bangla.
Job Nature
Contractual (Renewable upon performance)

  • Bachelor of Commerce (BCom) in Finance and Accounts, Management, Marketing or in any relevant discipline

Experience Requirements
At least 5 years
Job Location
Anywhere in Bangladesh

Read Before Apply

A competitive pay package will be provided to the highly deserving candidate. We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment, or sexual orientation. Only shortlisted candidates will be called for an interview. This is an open circular and as such selection processes will continue till the position is filled. Qualified and interested candidates are advised to apply immediately.  

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