CAREER

OVERVIEW

Surjer Hashi Network (SHN) is a not-for-profit company limited by guarantee. Its mission is to offer high quality, customer-oriented and affordable healthcare services for all Bangladeshis, while its vision is to grow into a sustainable enterprise. Although it primarily aims to serve the underprivileged, SHN is committed to improving the health and welfare of all groups irrespective of their income, gender, and age. With a focus on mother and child healthcare, and family planning, SHN is gradually expanding into general health services. The Company complements government efforts in the areas of TB screening, EPI and Covid-19 vaccination efforts.

• The Clinic Manager is responsible for SHN clinic operations to including quality of care, financial management and reporting, clinic maintenance, procurement of clinic supplies and drugs, staffing and human resource management, community interaction. This is a contractual role based in different locations around the country.

RESPONSIBLE FOR

• Drives clinic's revenue growth and maintain service quality.
• Ensure all aspects of clinic services are delivered in a client-centered manner providing the highest quality health care service possible, as directed by the SHN and Government of Bangladesh (GoB) guidelines.
• Manages all clinic staff including talent management, recruitment, staffing, performance management, staff development and recognition ensuring full compliance with SHN human resource policies.
• Works with the SHN procurement team to procure drugs, medical supplies, commodities, office equipment, computers and other supplies.
• Works to ensure that clinic service statistics and financial performance are reported to SHN are accurate and submitted in a timely fashion.
• Works with Clinical services team to identify new populations to serve as well as identifying and introducing new products and services that will further SHN goal to increase access to health service and products to all Bangladeshis.
• Develops and implements customer acquisition strategies and ensures that service contact targets are met.
• Ensures that cost recovery targets are achieved and clinic readiness for existing and future services.
• Ensures that all administrative activities at the at the clinic level are coordinated with the SHN Regional Office and carried out effectively and efficiently.
• Liaises with HQ Finance team to prepare a budget for the clinic that will allow a high level of client care.
• Coordinates with district and division level stakeholders including but not limited to GoB actors as well as private sector entities and NGOs.
• Works with Community Service Providers (CSPs) to ensure that they are functioning correctly to ensure quality services.
• Takes the lead in managing, reporting and helping to investigate any adverse events that occur in the clinic.
• A proven professional track record of integrity, honesty and transparency is essential.
• Performs other duties as required.

ADDITIONAL REQUIREMENTS

EDUCATIONAL REQUIREMENTS

• Bachelor of Commerce (BCom) in Finance and Accounts, Management, Marketing or in any relevant discipline

OTHER BENEFITS